Your data stays in Europe
Last updated
The principle
All Sens-AI customer data — conversations, knowledge bases, uploaded files, vector embeddings, accounts and billing — is hosted in the European Union. It's an architectural choice, not an option.
For a European SMB, this means that no customer data leaves the EU as part of your Sens-AI usage. Your legal, procurement, and DPO teams can verify it by reading our DPA, which lists every sub-processor by name and their location.
Where your data actually lives
Sens-AI relies on a small number of specialized European sub-processors, each chosen for a specific reason.
| Sub-processor | Role | Location |
|---|---|---|
| Turso | Primary database (SQLite) | 🇮🇪 Ireland |
| Upstash Redis | Cache, sessions, rate limiting | 🇩🇪 Frankfurt |
| Upstash Vector | Vector database (semantic search / RAG) | 🇩🇪 Frankfurt |
| Mistral AI | Language model (LLM) | 🇫🇷 France |
| Cloudflare R2 | Object storage for uploaded files | 🇪🇺 EU |
| Creem | Payment platform (PCI-DSS) | 🇪🇺 EU |
The full list, including data processed by each sub-processor, is in our Data Processing Agreement (DPA), in accordance with Article 28 of the GDPR.
Why we made this choice
Article 44 of the GDPR requires additional safeguards for any transfer of personal data outside the European Economic Area. Since the Court of Justice of the European Union's Schrems II ruling on 16 July 2020, which struck down the Privacy Shield, companies relying on US vendors must put in place Standard Contractual Clauses, transfer impact assessments, and sometimes additional encryption.
We made a simple choice: not to pass the problem on to our customers. By hosting your data with European sub-processors, we spare the SMBs we work with from producing transfer analyses or justifying extra encryption.
It's a positioning, not a marketing argument. Our North American competitors offer excellent products, but they impose a compliance debt on their European customers that we refuse to pass on.
How it works in practice
When a customer contacts your business — over WhatsApp, email, or your website form — Sens-AI receives the message, reads it against your knowledge base, and drafts a contextual reply in seconds.
If the question falls within a scope you've explicitly allowed — opening hours, pricing, availability, order tracking, lead qualification — the reply goes out automatically.
If it touches a sensitive topic — a complaint, a complex technical case, a commercial negotiation — the agent hands the conversation to a human with a clear summary and the full history, with no loss of context. This "scoped automation plus controlled escalation" model lets a three-person team absorb a volume of requests that would otherwise require a full-time hire.
Three real-world use cases from our pilot customers
Consulting firm — Lyon
Connected Sens-AI to its generic inbox in March 2026. Frequent questions about pricing, intervention timelines, and billing terms are now handled without human involvement. Roughly six hours per week have been freed up for the executive assistant. Complex requests — tailored commercial proposals — are detected, summarized, and placed at the top of the queue for the relevant consultant.
Design furniture e-commerce
Uses Sens-AI on its website to answer questions about stock, delivery times, and financing options around the clock. Sensitive conversations — disputes, refund requests — are automatically routed to the customer service team with a structured summary. Average handling time for escalated tickets was cut in half.
German real estate agency
Connected Sens-AI to its CRM to qualify incoming prospects 24/7. Visitors get a first reply in under 30 seconds. A qualification record is created automatically. Sales agents pick up the lead the next morning with context already structured. Cold lead conversion rate rose by nearly 20 percentage points in six weeks.