1. Data Controller
The data controller for personal data collected on sens-ai.biz and through Sens-AI services is:
2. Data Collected
In the course of providing our AI chatbot services, we collect the following categories of data:
- Identification data: name, professional email address
- Account data: login credentials, user preferences
- Conversation data: messages exchanged with the AI chatbot, conversation history
- Technical data: IP address, browser type, cookie data
- Usage data: service usage statistics, connection logs
3. Purpose of Data Processing
Your personal data is processed for the following purposes:
- Providing and operating the AI chatbot service
- Managing your user account
- Improving the quality of our services
- Technical support and customer assistance
- Service-related communications (updates, maintenance)
- Compliance with legal obligations
4. Legal Basis for Processing
Data processing is based on the following legal grounds:
- Contract execution: processing is necessary for providing the AI chatbot service you subscribed to (Article 6.1.b GDPR)
- Legitimate interest: improving our services and securing the platform (Article 6.1.f GDPR)
- Consent: for non-essential cookies and marketing communications (Article 6.1.a GDPR)
5. Data Retention Periods
Your personal data is retained for the following periods:
| Data Type | Retention Period |
|---|---|
| Conversation data | 90 days |
| Account data | Until account deletion |
| Technical logs | 12 months |
| Cookies | 13 months maximum |
6. Third-party Data Processors
To operate our services, we use the following GDPR-compliant data processors:
| Processor | Service | Location |
|---|---|---|
| Cloudflare | Hosting, CDN, security | EU (European servers) |
| Upstash | Cache database (Redis) | EU |
| Turso | Database (SQLite) | EU |
| Mistral AI | AI language model | EU (France) |
No data transfers outside the European Economic Area (EEA) are performed.
7. Your Rights
Under the GDPR, you have the following rights:
- Right of access: obtain confirmation that your data is being processed and receive a copy
- Right to rectification: correct inaccurate or incomplete data
- Right to erasure: request deletion of your personal data
- Right to data portability: receive your data in a structured, machine-readable format
- Right to object: object to the processing of your data on legitimate grounds
- Right to restriction: request restriction of the processing of your data
To exercise these rights, contact us at: info@sens-ai.biz
You also have the right to lodge a complaint with the CNIL (French Data Protection Authority): www.cnil.fr
9. Contact
For any questions regarding the protection of your personal data, please contact us:
Email: info@sens-ai.biz
Website: https://sens-ai.biz